Returns, Refunds & Reprint Policy

Every DreamToMerch item is made to order — printed individually for you only after you place your order. Because nothing is pre-stocked and each piece is produced specifically for you, all sales are final except in the limited cases below.

We will reprint or refund you — at no cost to you — if:

The item arrives defective (a print or manufacturing flaw).
The item is damaged in transit.
You received the wrong item (a different product, size, or color than you ordered).

In these cases, email us a clear photo of the issue within 30 days of delivery and we'll reprint it or refund you — your choice. You pay nothing.

We do not offer returns, refunds, or exchanges for:

Change of mind or buyer's remorse.
Ordering the wrong size — please check the size guide on each product page before ordering.
Design or customization choices you made (typos, wrong file uploaded, or colors selected at checkout).
Minor color variation between your screen and the printed product (screens display color differently).

Because every item is custom-produced just for you, returned items can't be restocked or resold — which is why we're unable to accept returns for these reasons. We appreciate your understanding.

Cancellations

Need to cancel? Email us as soon as possible. We can cancel and fully refund an order only before it enters production (usually within a few hours of ordering). Once printing begins, the order can no longer be cancelled.

How to report an issue

Email stonecaster.co@gmail.com with your order number and a clear photo of the problem within 30 days of delivery. We respond within 1–2 business days and will make it right.